The Vantedge Point

THE SERVICES INDUSTRY FROM OUR PERSPECTIVE

ISSUE 11
OCTOBER 2024
In This Issue
  • Shaping the Future: How Business Leaders are Building Resilience Amid Global Complexity
  • Expert Corner: Insights from Industry Leaders on Strategic Transformation and Resilience
  • Executive MovementsTransitions and Pivots
  • Career Development Advice: Unconventional Levers of Power for the C-Suite

View From The Top

Rajesh Khanna
Rajesh Khanna,
President,
Vantedge Search
Welcome to the October edition of The Vantedge Point! This month, we delve into the evolving complexities facing today’s business leaders, from the pressing challenges of inflation and labor shortages to the need for adaptability in an increasingly global yet fragmented landscape. Our cover story, “Shaping the Future,” highlights the resilience strategies businesses are employing to navigate geopolitical and economic shifts. You’ll also find insights from prominent industry leaders on leveraging technology, talent, and sustainability for transformative growth. Additionally, our Expert Corner features exclusive interviews with top CEOs, sharing their bold approaches to thrive in times of uncertainty, while Career Development Advice explores unconventional tactics for C-suite executives to build resilience and drive innovation. We hope this edition inspires and equips you to turn today’s challenges into opportunities. Dive in, stay informed, and let’s continue building the future together!

Shaping the Future: How Business Leaders are Building Resilience Amid Global Complexity

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Businesses are being tested by challenges ranging from geopolitical instability to inflation and labour shortages. A survey report by the International Chamber of Commerce (ICC) in October 2024 captures the pulse of senior executives across more than 200 chambers of commerce worldwide, representing economies that account for 90% of global GDP. The survey highlights how these business leaders are grappling with the constraints of the current economic environment, with inflation, geopolitical tensions, and a shortage of skilled labour standing out as critical obstacles. Despite these hurdles, the outlook remains positive in many regions, and leaders are increasingly focused on navigating the complexities of their local and global markets by adopting more adaptable, forward-thinking strategies.

The Shift from Traditional Growth to Strategic Adaptability

The traditional markers of business success such as profit growth and market share are no longer enough. Companies are discovering that strategic adaptability—the ability to pivot in response to sudden changes—is becoming a key determinant of long-term success. Rather than relying on fixed growth models, leaders are embracing flexible operational frameworks that allow them to adapt quickly to disruptions.†

Labour shortages, for instance, are no longer seen as mere gaps to be filled. Instead, progressive businesses are rethinking their workforce models entirely, incorporating hybrid work environments that widen their access to global talent. Simultaneously, companies are accelerating investments in automation and AI technologies, reducing dependency on human resources while driving up productivity. This shift allows businesses to operate more efficiently, even amid challenging labour markets.

The ability to stay agile is emerging as a primary competitive advantage in this environment. While economic volatility may be a constant, companies that build adaptability into their core operations—through technology, innovative workforce strategies, and agile business models—are better positioned to thrive. These businesses turn challenges like labour shortages into opportunities for innovation, improving both resilience and productivity.

Regional Tailoring, Sustainability and Geopolitical Risk Management as Catalysts for Growth

The increasing complexity of the geopolitical landscape, coupled with the urgency of the climate transition, has reshaped the strategic priorities of global businesses. As supply chains grow more fragmented and trade policies remain unpredictable, companies are moving away from a one-size-fits-all global approach to adopt regionally tailored strategies. This shift enables them to address distinct economic, regulatory, and political challenges within each market while sustaining a unified global vision.

Sustainability has emerged as more than just a regulatory obligation; it’s now a central growth strategy. Companies are not only meeting but often exceeding regulatory standards by investing in green technologies, renewable energy, and circular economy principles to minimize waste and enhance efficiency. For instance, in regions like Europe and Latin America, stringent environmental regulations drive businesses to develop green products and adopt sustainable innovations. In contrast, in South Asia and Sub-Saharan Africa, where energy access remains a challenge, companies prioritize energy diversification to stabilize operations and support climate goals. This regional focus empowers businesses to remain competitive across diverse markets, balancing local needs with global sustainability trends.

Beyond these regional and sustainability initiatives, businesses are proactively embedding geopolitical risk management into their long-term strategies. Rather than merely reacting to political shifts, they are building operational flexibility to adapt swiftly to trade disruptions, regulatory changes, or political instability. Through scenario planning and cross-border risk mitigation, companies enhance their resilience against geopolitical uncertainties, positioning themselves to pursue growth even in volatile environments.

With customers, investors, and stakeholders increasingly valuing sustainability and resilience, companies that integrate these aspects into their operations are well-placed to expand market share, strengthen brand reputation, and unlock new revenue streams. As global regulations continue to evolve, early adopters of green practices and risk management strategies are likely to sustain a competitive edge in an ever-changing landscape.

Technology as Both Disruptor and Enabler

While technology has long been a driver of business innovation, its role as both a disruptor and an enabler has never been more evident. Emerging technologies like AI and advanced analytics are transforming industries, offering companies new opportunities for growth, efficiency, and competitive advantage. However, the rapid pace of technological change presents its own set of challenges, especially for businesses that struggle to keep up.

Many companies are finding that the integration of technologies like AI requires not just investment, but also a fundamental shift in how they operate. This includes reskilling the workforce to bridge the gap between human capabilities and automation, as well as creating internal structures that support continuous technological evolution. The businesses that succeed in this environment are those that foster a culture of innovation, allowing them to stay ahead of technological disruption while enhancing their operational efficiency.

Moreover, by leveraging data-driven decision-making, companies can use AI and analytics to optimize their operations in real-time, from supply chain management to customer engagement. This strategic use of technology transforms challenges—such as the rapid evolution of markets and customer expectations—into opportunities for innovation. For businesses prepared to embrace both the risks and the rewards of technological advancement, the future holds immense potential.

Conclusion: Building Resilience for an Uncertain Future

As businesses face a future characterized by increasing complexity and volatility, their ability to adapt, innovate, and build resilience will determine their success. The constraints identified—labour shortages, inflation, geopolitical risks, and the pressures of sustainability—are significant, but they also present opportunities for forward-thinking businesses to reshape their strategies and thrive.

By focusing on agility in workforce management, embracing technology as a tool for innovation, tailoring strategies to regional needs, and making sustainability a core driver of growth, businesses can not only navigate the challenges of today but also position themselves for long-term success. In this ever-evolving landscape, resilience is no longer just about survival—it’s about harnessing change as a catalyst for growth and transformation.

For more information on Vantedge Search, please contact us. We look forward to hearing from you.

Expert's Corner –
What's Trending?

Insights from Industry Leaders on Strategic Transformation and Resilience

In an increasingly complex and disruptive global environment, leaders are being challenged to rethink traditional strategies and embrace bold approaches to drive growth, innovation, and resilience. Below, industry leaders share their experiences on how businesses can successfully navigate change, whether through technology, talent management, or sustainability-focused strategies.

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Julie Sweet, CEO of Accenture

At the helm of Accenture, Julie Sweet is leading a transformative journey by leveraging AI to rewire how companies operate. With a $3 billion investment in AI, Accenture is preparing for what Sweet calls a “PC moment,” referring to AI’s capacity to fundamentally change how work is done. However, Sweet emphasizes that AI adoption goes beyond just technology—it requires compressed transformation, where organizations must rethink processes, talent, and change management simultaneously. This strategy is helping Accenture’s clients build more agile and resilient businesses that can swiftly adapt to new market demands.

 

bernard-charles
Bernard Charlès, CEO and Chairman of Dassault Systèmes

Bernard Charlès, CEO of Dassault Systèmes, has transformed the company into the world leader in virtual universes, making it the preferred partner for innovation across industries. Charlès is the visionary behind digital mockup, product lifecycle management (PLM), and the 3DEXPERIENCE® platform, which enables businesses to test concepts and create the future by blending dream with reality. He firmly believes that virtual technology makes the impossible possible, using 3DEXPERIENCE® to stretch the limits of science and imagination. Under his leadership, Dassault Systèmes is reducing friction in developing infrastructure applications and expanding across automotive, aerospace, and healthcare sectors, driving technological progress and fostering sustainable innovation across partner ecosystems. 

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Pat Gelsinger, CEO of Intel

Pat Gelsinger is steering Intel through one of its most significant transformations in decades, with a sharp focus on capital efficiency and operational optimization. His leadership emphasizes the importance of streamlining Intel’s cost structure while continuing to drive innovation in its foundry business. Recently, Gelsinger announced Intel’s expansion of its strategic collaboration with Amazon Web Services (AWS), which includes the development of custom AI fabric chips. This move reflects Intel’s strategy to build on its technological advancements to stay competitive, demonstrating the crucial role that partnerships and innovation play in modern business transformations.

Gelsinger is also focused on resilience in the face of geopolitical challenges. Under his leadership, Intel has secured a $3 billion award through the U.S. Secure Enclave program to bolster domestic semiconductor manufacturing. By separating Intel Foundry into an independent subsidiary, Gelsinger is ensuring greater flexibility and transparency for its growth while positioning Intel to meet both market demands and global supply chain challenges. His approach underscores how strategic adaptability and operational focus are key to navigating today’s complex global environment.

Executive Movements:
Leadership Transitions & Strategic Pivots

CEO Movements

Colliers has made leadership changes in its global and Americas occupier services teams. Andrew Hallissey has been appointed CEO of occupier services global, while Jodie Poirier takes on the role of president for the Americas. Scott Nelson moves into a new global role as executive vice-chairman and chief growth officer. Colliers continues to expand, reporting a 6% revenue increase last quarter, driven by strong leasing and non-transactional services.

Fossil Group has appointed Franco Fogliato as its new CEO, effective September 18, 2024, succeeding interim CEO Jeffrey Boyer, who will return to his role as COO. Fogliato brings over 25 years of experience, previously leading a successful turnaround at Salomon and holding executive roles at Columbia Sportswear and Billabong.

Daimler Truck Holding AG has appointed Karin Radstrom as its new CEO, effective October 1, 2024. Radstrom, who joined the board in 2021, will succeed Martin Daum, the current CEO, while continuing to oversee Mercedes-Benz Trucks until a successor is named. Daum, who has been with the company since 1987, held several key roles, including CEO of Daimler Trucks North America.

Amcor has appointed Peter Konieczny as its new CEO, effective immediately, after serving as Interim CEO since April 2024. The company’s Board of Directors also plans to nominate Konieczny for election as a director at the upcoming Annual Meeting of Shareholders in November 2024. Amcor is a global leader in responsible packaging solutions.

Ogilvy has promoted Fiona Gordon to Global CEO of Advertising, where she will oversee the agency’s advertising, brand, and content services. Reporting to Global CEO Devika Bulchandani, Gordon will join the Global Executive Committee.

Freddie Mac has appointed Diana Reid as its new CEO, effective immediately, and she will also join the company’s Board of Directors. Reid, a veteran of the real estate and financial services industries, succeeds Interim CEO Michael Hutchins, who will continue in his role as president.

Boots UK has promoted Anthony Hemmerdinger to managing director, effective November 4, 2024, succeeding Seb James. Hemmerdinger, formerly retail and operations director at Boots since 2022, brings experience from his previous role at Asda.

AIG has appointed Paride Della Rosa as CEO of AIG Europe, the Middle East, and Africa (EMEA), effective immediately, pending approvals. Della Rosa will oversee AIG’s operations across 22 countries in 10 EMEA clusters and focus on strengthening the company’s market position. He will also continue as CEO of AIG Latin America and the Caribbean (LAC) until a successor is appointed.

JD Bancshares, Inc. and JD Bank announced that Bruce W. Elder will resign as President and CEO, effective September 30, 2024, citing personal family reasons. Elder, who has led the company since 2019, will remain in his role until the end of September to ensure a smooth transition. In addition, Elder will step down from his position as a director. The company’s Board will follow its approved succession plan to determine a replacement.

Aegon has appointed Shawn C.D. Johnson as CEO of Aegon Asset Management (Aegon AM) and member of Aegon’s Executive Committee, effective September 23, 2024. Johnson, previously CEO of AMP Capital, succeeds Bas NieuweWeme, who will stay on as an advisor until December 1 before leaving to pursue new opportunities.

Michael Conway, Starbucks’ North America CEO, has decided to step down after just eight months in the role. The company announced that it will not be replacing him. Conway informed Starbucks of his decision last week, as revealed in a filing with the Securities and Exchange Commission.

Goldman Sachs has appointed Rob Drake-Brockman as CEO of its Singapore office, effective immediately. He will continue his role as head of equities distribution and execution for the Asia-Pacific region, succeeding James Ellery, who is relocating to London.

John Donahoe is stepping down as CEO of Nike after a tenure that highlighted the challenges of aligning leadership with a company’s core business. Appointed in 2020, Donahoe, with a background in tech from eBay and a cloud computing company, was expected to enhance Nike’s digital capabilities and direct-to-consumer strategy. However, his leadership faced criticism, reminding corporate boards of the importance of matching CEO expertise with the company’s primary industry focus.

PetSmart announced that J.K. Symancyk has stepped down as President, CEO, and board member, effective immediately. Alan Schnaid, currently EVP and CFO, will serve as interim President and CEO while the company searches for a successor.

CFO Movements

  • Target appoints Jim Lee, a former PepsiCo executive, as its new CFO to lead financial planning, audit, and corporate development.
  • AIG selects Keith Walsh as executive VP and CFO, bringing over 25 years of finance experience from Marsh.
  • Asana appoints Sonalee Parekh as CFO, with extensive experience in technology and finance, to drive the next phase of growth.
  • Honeywell promotes Mike Stepniak to CFO, following Greg Lewis’s decision to step down after the 2024 results.
  • Eli Lilly names Lucas Montarce as CFO, filling the vacancy left by Anat Ashkenazi’s move to Alphabet.
  • Xebia hires Tobias Wagner as CFO, leveraging his 25 years of experience in consulting and technology for financial management.
  • BMI appoints Martijn Tel as CFO, bringing his expertise from senior roles in both public and private companies.
  • Grammarly names Navam Welihinda, former HashiCorp executive, as its new CFO.
  • ChromaDex hires Ozan Pamir as CFO to lead corporate finance, investor relations, and strategic planning.

CIO/CTO Movements

  • MDU Resources promotes Dyke Boese to Chief Information Officer (CIO).
  • NW Natural Holdings announces Brian Fellon as its new CIO.
  • Transdev US names Paul Roche as Chief Information Officer.
  • University of Oklahoma welcomes Nishanth Rodrigues as its new CIO.

Insights: Inferring the why

CEO appointments and exits offer a window into the evolving priorities of companies, as they strive to adapt to market changes, technological advancements, and global expansion. The recent wave of executive movements reflects broader trends in corporate governance, highlighting the strategic considerations that boards are making to ensure sustained growth and resilience.

One clear trend is the growing emphasis on succession planning and internal promotions. Organizations are increasingly favoring internal candidates for leadership roles, particularly those with extensive operational or financial expertise. This approach ensures continuity and stability during transitions, allowing companies to maintain momentum and execute long-term strategies with minimal disruption.

Moreover, these leadership changes, such as some CEO exits, underscore the importance of aligning CEO expertise with a company’s core business. Boards are recognizing that industry-specific knowledge is critical, especially in sectors facing rapid transformation. Leaders who deeply understand the nuances of their industry are better positioned to navigate challenges and capitalize on opportunities, ensuring that the company stays competitive in a fast-evolving market.

As businesses expand globally, leaders with international experience are in high demand. Many of the new appointments involve executives with a proven track record in managing multinational operations, reflecting a focus on global growth and market expansion. Companies are seeking CEOs who can foster innovation and drive business across diverse regions, ensuring that they remain agile in an increasingly interconnected world.

In cases where interim leadership is necessary, appointing CFOs or other senior executives to temporary CEO roles has become a common practice. This trend highlights the value of financial acumen and operational insight during periods of transition, as these leaders are often tasked with executing the company’s existing strategies while the board carefully selects a permanent successor.

Additionally, the push toward digital transformation and innovation continues to shape leadership decisions. Companies in sectors that are undergoing significant technological shifts are appointing CEOs who can spearhead their digital strategies, enhance direct-to-consumer models, and leverage new technologies to improve customer engagement and operational efficiency.

Overall, these leadership transitions provide valuable insights into how companies are positioning themselves for the future. Whether through internal promotions, a focus on global expansion, or driving digital innovation, organizations are making strategic moves to ensure that they remain competitive and resilient in an ever-changing market.

Unconventional Levers of Power for the C-Suite

As discussed in the cover story, today’s business leaders face an era of unprecedented change—rising geopolitical tensions, the relentless march of technology, and increasing demands for sustainability. While the strategies to address these challenges are well understood, what often sets apart truly successful leaders is their ability to deploy unconventional approaches to navigate this complexity. The following career advice offers a fresh perspective on building resilience, driving transformation, and cultivating adaptability—beyond the obvious.

  1. Harness the Power of Negative Thinking
    In a leadership landscape focused on optimism and growth, few recognize the hidden strength of strategic pessimism. Just as businesses must prepare for the unexpected—such as sudden market shifts or supply chain disruptions—leaders can benefit from pre-mortem thinking. By actively imagining where strategies or initiatives could fail before they even begin, executives can uncover hidden vulnerabilities and design solutions ahead of time. This approach mirrors the resilient mindset that today’s leaders must cultivate in response to rising uncertainties, allowing them to make stronger decisions when faced with unforeseen crises.
  2. Invest in “Invisible Leadership”
    In a time when agility is paramount, the most impactful leaders don’t always need to be visibly leading. Instead, invisible leadership—influencing outcomes behind the scenes—can create a more empowered, independent workforce. This approach fosters ownership and encourages teams to act decisively without relying on constant oversight. In a business environment that demands speed and adaptability, this method of quiet influence ensures the organization can function smoothly even without executive intervention, reinforcing the need for leaders to focus on long-term strategy and innovation rather than day-to-day tasks.
  3. Create Micro-Dysfunctions to Cultivate Resilience
    Businesses often strive for perfection and seamless operations, but in an era of complexity, controlled dysfunction can build organizational strength. By deliberately introducing minor friction—whether through sparking debates or allowing conflicting priorities—leaders can force teams to become more innovative and adaptable. Just as technology-driven transformation challenges existing business models, intentional disruption within an organization can force creativity and resilience. This approach, though counterintuitive, prepares teams to thrive under pressure, making the company more responsive to future shocks and disruptions.

For more information on Vantedge Search, please contact us. We look forward to hearing from you.

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