Our client is a frontrunner in the ITES industry. Their reputation for delivering exceptional IT services is unmatched. They sought to fortify their position in the market by seeking a high-caliber talent for the role of SBU Delivery Head for India. This role was pivotal, demanding an individual who could adeptly manage operational delivery to multiple clients on a daily basis, showcasing agility in a fast-paced setting while juggling multiple delivery teams.
The SBU Delivery Head role was of utmost importance. The ideal candidate needed to possess industry-specific knowledge, especially in niche segments such as Government, CME, Enterprise & Captives. Given the role's intricacies, the client engaged with VBeyond, a trusted executive search firm.
Securing the right talent presented several hurdles. The desired candidate had to be well-versed with the Indian market, acquainted with the SI business, and adept at setting up an entire delivery team. While the client had already identified some prospects, there were reservations due to the candidates' varied industry exposure and budget considerations. Given the already explored mandate, the task at hand for our executive recruitment team was daunting.
Our executive recruiting process began by mapping out potential competitors serving the niche verticals. Recognizing that the role required an individual with a similar background yet an aspirational attitude to innovate, the strategy was clear. Despite the primary focus being on delivery, there was a pressing need for a candidate with strong ties to stakeholders and clients, ensuring a dynamic presence. Moreover, budget constraints meant zeroing in on candidates with stable career trajectories, motivating them to leave their comfort zones, and guaranteeing autonomy. Adding to the challenge was the 90-day notice period, which demanded meticulous candidate engagement.
Our headhunter firm triumphed in this challenge. The chosen talent was not only cost-effective but had extensive experience. Remarkably, the client was so impressed with our first candidate recommendation that they halted their search after reviewing just five profiles. Despite counteroffers from his current employer, our continuous engagement ensured the candidate's commitment. The client, recognizing the candidate's value, patiently awaited the 90-day notice period without seeking backups.
Thanks to our meticulous executive search, the client gained a significant advantage in the market. With the onboarding of this talent, the client is now primed to set up an entire vertical delivery from the ground up. Further showcasing our headhunting prowess, the client entrusted us with 80% of their leadership roles requiring thorough research and due diligence.